Thanks for your time trying to assist! unfortunately none of those links seem to relate to the specific issue I'm encountering. If you have feedback for TechNet Subscriber Support, contact Tony, Please remember to mark the replies as an answers if they help and unmark them if they provide no help. The TPM hardware is missing on multiple systems with TPM: In addition, I also found several users who had the similar issue as yours, they gave the advices may help you, please refer to the link: Troubleshooting MBAM 2.5 installation problems: Has anyone run into a similar issue? Any suggestions on next steps?īased on your description, I noticed the error message, it seems that there are several articles may relate to the problem, please refer to the link:
All signs point to this being some type of Windows bug/issue but I can't seem On the test system, identical BIOS settings were used as the problem system. Is not a viable option (a non-bitlocker encryption solution would be used instead). On a test system, wiping and reinstalling Windows from scratch resolves the issue. Thus far I have attempted cycling the TPM mode from Active/Inactive/Disabled in BIOS with single and multiple reboots in between, clearing the TPM encryption keys from BIOS, installing/reinstalling TPM from device manager, updating BIOS version, and ensuringĪll updates/drivers are at the latest revisions, running SFC /Scannow (no errors/issues found), booting into safe mode. check that a network connection nexists, that the computer name is valid, and that you are an administrator on a target computer with remote administration capabilities". If I run tpminit.exe from command prompt, I receive a error stating "Cannot connect to remote computer. Verify that this computer has a 1.2 TPM and it is turned on in the BIOS". Module (TPM) cannot be found on this computer. TPM.msc lists "Compatible TPM cannot be found. TPM is needed to encrypt the operating system drive with any TPM protector".
The MBAM/Admin Log lists an Event ID 9 error: "The TPM hardware is missing. The TPM is supposed to use the standard manufactureĭriver according to the manufacturer (not supposed to use 3rd party or MS Broadcom driver). The device status says the device is working properly.
It is using the built in Windows TPM driver (standard manufacturer, MS listed as driver provider, driver version. The TPM is detected in Device Manager -> Security Devices as a Trusted Platform Moduleġ.2.
Laptops are Lenovo X260s using latest drivers and BIOS version.īIOS is configured per manufacturer recommendations. In BIOS, TPM is active, set to discrete TPM 1.2 functionality, and encryption keys have been cleared. Running Widnows 7 Enterprise 圆4 SP1 with latest Microsoft Updates as of 10/14/16. I'm currently running into issues with the TPM and Bitlocker on a number of identical laptops.